HCSI-COB - HCS Intermediate - Customer On-Boarding

Introdução

This course is designed for technical professionals who need to know how to administer their Cisco HCS
environment using Cisco UCDM 10.1.2. This course covers the HCS solution overview and describes system
features and how to on-board customers to the platform.

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Carga Horária:
32 horas
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R$ 0,00
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Público Alvo

The primary audience for this course includes:
System engineers
Technical support personnel
Channel partners and resellers

Objetivo


Pré Requisitos

Cisco Unified Communications Manager Foundation (UCMF), Implementing Cisco Unified Communications
Manager, Parts 1 and 2 (CIPT1 and CIPT2), or equivalent UCM knowledge required
Advanced Services’ Configuring the Cisco Nexus® Data Center (CCNDC) 1.0 attendance is recommended
Delivery Prerequisites
You must provide your own laptop with Cisco AnyConnect Secure Mobility Client, Cisco Jabber 10.x, web
browser, spreadsheet application, and PuTTY (or equivalent) installed. Audio and video capabilities are a plus
Onsite courses: wired or wireless internet connectivity for student and instructor laptops with a minimum of 5 Mbps down, 2Mbps up

Conteúdo Programatico

Module 1: HCS Architecture and Models
Describe the high level on boarding process for HCS customers
Describe the relationships among Cisco UCDM, Hosted Collaboration Mediation Fulfillment (HCM-F), and applications in an HCS deployment
Describe the high-level licensing model for HCS deployments

Module 2: Cisco UCDM Initial Configuration

Describe the hierarchy structure used by UCDM to partition and provision customers
Describe and demonstrate how to add and synchronize the HCM-F from UCDM
Describe and demonstrate how to create and manage the Provider on UCDM
Describe and demonstrate how to create and manage a reseller and customer on the UC devices

Module 3: Provisioning UC Devices

Describe the provisioning of dedicated and multitenanted UCM, IM&P, and Cisco Unity applications as well as provisioning Cisco WebEx cloud ervices
Describe and demonstrate how to create a network device list in UCDM

Module 4: Dial Plans

Describe how internal calls are routed and the types of dial plans preconfigured in UCDM
Describe how external calls are classified and normalized before class of service (CoS) is applied.
Describe how CoS mechanisms are applied
Describe how calls are routed
Describe and configure numbering plans
Describe and configure voice mail services

Module 5: Subscriber Management

Describe and configure entitlement for a specific customer requirement
Add users and manage subscriber services, lines and devices
Access and operate the self-service portal

Module 6: Customization

Describe the relationship between a user and a role, and the component parts of a role including access
control profiles, menu layouts, landing pages, themes, HCS components, hierarchy types, and role type
Describe how to customize access control profiles, menu layouts, landing pages and themes

Module 7: User Management

Explain the types of users in UCDM
Describe the options for creating users in UCDM
Describe the options for authenticating users in UCDM
Describe how single sign on (SSO) works and how it is configured in UCDM

Module 8: Bulk Loading and Deleting

Bulk load data from HCS Intelligent Loader (HIL)
Describe how to bulk load data directly in UCDM
Delete hierarchy and describe the consequences of a cascade delete on an HCS implementation

Lab Outline

Lab 1: Preparing Cisco UCM
Lab 2: HCM-F and Provider Configuration
Lab 3: Resellers and Customers
Lab 4: Devices
Lab 5: Customer and Site Dial Plans
Lab 6: Class of Service
Lab 7: Call Routing
Lab 8: Number Assignment
Lab 9: Voice Mail
Lab 10: Entitlement
Lab 11: Subscriber Management
Lab 12: Customization
Lab 13: LDAP
Lab 14: Bulk Upload
Lab 15: Cascade Delete
Lab 16: Case Study