CLTECH - Cisco Certified Technician Supporting Cisco Collaboration Devices

Introdução

The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) course focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade. This course prepares you for the 100-890 Supporting Cisco Collaboration Devices (CLTECH) exam.

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Carga Horária:
14 horas
Investimento:
Preço sob consulta
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Público Alvo

This course offers device-specific training and certification program for Field Engineers specifically:

Cisco Third-Party Maintainer Field Engineers

Objetivo

After taking this course, you should be able to:

Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
Recognize correct connections and configuration
Perform basic Layer 1 and basic Layer 2 troubleshooting

Pré Requisitos

No prerequisite is required.

Conteúdo Programatico

Collaboration Environment Overview
Infrastructure Overview
Cisco Converged Network
Introducing Cisco Collaboration Technology and Solution
Basic Video Concepts
Evolution of Cisco IP Video Solutions
Cisco Conferencing Infrastructure Overview
Cisco On-Premises, Cloud, and Hybrid Deployments
Cisco Webex® Product Lines and Their Components
Cisco Unified Communications Manager IM and Presence Service
Introducing Cisco Unified CM

Cisco Collaboration Endpoints Equipment and Related Hardware
Cisco Webex Desktop Series Hardware Components
Cisco Webex Board Hardware Components
Cisco Webex Room Kit System Hardware Components
Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
Cisco Webex Room Panorama Immersive System Hardware Components
Cisco MX and SX Quick Set and SX80 Codec
Cisco TelePresence® IX-5000 Hardware Components
Cisco Collaboration Peripherals Hardware

Service-Related Knowledge
Basic IP Settings
Use CLI Commands
Use a Terminal Emulator for a Console Connection
Use a Serial Connection to the CLI
Connect to the Web Interface
Use File Transfer Protocols
Use USB for File Transfers
Backup and Restore
CLI Commands for Hardware Status and Verification
Perform a Test Call
Use the Touch 10 Controller to Find System Information
Manage the Lists of Trusted Certificate Authorities (CAs)
Manage Software
Add an Option or Release Key
Reset Endpoint Devices
Change the Device Passphrase
Find and Edit IP Information
Access Device and Setup Configuration
Identify MAC Address Mismatch
Determining Endpoint Device Status
Special Safety Precautions
Hardware Replacement
Verifying Successful Operation
Content Sharing
Speaker Tracking
Snap to Whiteboard
Presenter Tracking