RELATED CERTIFICATIONS:

This course will prepare students to take the ITIL™ Specialist: HVIT Certification

WHO SHOULD ATTEND:

• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environment

WHAT YOU'LL LEARN:

The course will help students to understand:

• Understand concepts regarding the high -velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL™ ‘operating model’
• Understand the importance of the ITIL™ Guiding Principles and other fundamental concepts for delivering high velocity IT
• Know how to contribute to achieving value with digital product

PREREQUISITES:

• ITIL™ 4 Foundation

OUTLINE:

Module 1: Course Introduction
• Course Overview
• Course Learning Objectives
• Target Audience
• Characteristics
• ITIL™ 4 Certification Scheme
• Course Components
• Course Agenda
• Exercises
• Case Study: Axle Car Hire
• Exam Details

Module 2: Introduction to High-Velocity IT
• High-Velocity IT
• Digital Technology
• Digital Organizations
• Digital Transformation
• Module-End Exercise
• Summary Key Points

Module 3: High-Velocity IT Approaches
• Relevance of High-Velocity IT Approaches
• High-Velocity IT Approaches in Detail
• Module-End Exercise
• Summary Key Points

Module 4: High-Velocity IT Operating Models
• Introduction
• Itil Perspective
• High-Velocity IT Aspects
• High-Velocity IT Applications
• Module-End Exercise
• Summary Key Points

Module 5: ITIL™ Building Blocks for High-Velocity IT
• Digital Product Lifecycle
• Service Value Streams
• Four Dimensions of Service Management
• Four Dimensions of Service Management
• Itil Management Practices
• Module-End Exercise
• Summary Key Points
• Day-End Exercise

Module 6: High-Velocity IT Culture
• Key Behavior Patterns
• ITIL™ Guiding Principles
• Module-End Exercise
• Summary Key Points

Module 7: Supporting Models and Concepts for Purpose
• Ethics
• Design Thinking
• Module-End Exercise
• Summary Key Points

Module 8: Supporting Models and Concepts for People
• Reconstructing for Service Agility
• Safety Culture
• Stress Prevention
• Module-End Exercise
• Summary Key Points

Module 9: Supporting Models and Concepts for Progress
• Working in Complex Environments
• Lean Culture
• ITIL™ Continual Improvement Model

Module 10: High-Velocity IT Objectives and Techniques
• High-Velocity IT Objectives
• High-Velocity IT Techniques
• Module-End Exercise
• Summary Key Points

Module 11: Techniques for Val uable Investments
• Valuable Investments – The Measurement Criteria
• Valuable Investments – Need and Benefits
• Digital Product Lifecycle and Potential Value Realization
• Prioritization Techniques
• Minimum Viable Products and Services
• Product/Service Ownership
• A/B Testing
• Module-End Exercise
• Summary Key Points

Module 12: Techniques for Fast Developments
• Basic Concepts Related to Fast Development
• Infrastructure as Code
• REVIEWS
• Continual Business Analysis
• Continuous Integration / Continuous Delivery (CI/CD)
• Continuous Testing
• Kanban
• Module-End Exercise
• Summary Key Points
• Day-End Exercise

Module 13: Techniques for resilient Operations
• Introduction to Resilient operations
• Technical Debt
• Chaos Engineering
• Definition of Done
• Version control
• Algorithmic IT Operations
• ChatOps
• Site Reliability Engineering (Sre)
• Module-End Exercise
• Summary Key Points

Module 14: Techniques for Co-created Value
• Basic concepts of co-created value
• Service experience
• Module-End Exercise
• Summary Key Points

Module 15: Techniques for Assured Conformance
• Introduction to Assured Conformance
• DevOps Audit Defense Toolkit
• DevSecOps
• Peer Review
• Module-End Exercise
• Summary Key Points
• Day-End Exercise