ITIL 4 Founded - ITIL Foundation
Introdução
ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guide for IT Service Management (ITSM). Its audience ranges from business and Information Technology students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
ITIL 4 Fundamentals:
• It offers readers an understanding of the ITIL 4 service management framework and how it has evolved to embrace modern technologies and ways of working.
• Explains the concepts of the Service Management Framework to support candidates preparing for the ITIL 4 Foundation exam.
• It works as a reference guide that professionals can use in their work, for further study and professional development.
We hope it will be useful for the performance of your work.
ITIL 4 Fundamentals:
• It offers readers an understanding of the ITIL 4 service management framework and how it has evolved to embrace modern technologies and ways of working.
• Explains the concepts of the Service Management Framework to support candidates preparing for the ITIL 4 Foundation exam.
• It works as a reference guide that professionals can use in their work, for further study and professional development.
We hope it will be useful for the performance of your work.
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Carga Horária:
24 horas
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Formatos de Entrega
Público Alvo
Audience profile
The audience for this course ranges from IT and business administration students taking their first steps in service management, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
The audience for this course ranges from IT and business administration students taking their first steps in service management, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
Objetivo
Goals
The ITIL 4 Foundation course aims to provide candidates with an introduction to modern IT-enabled service management, to understand its common language and key concepts, and to show them how to improve their work and that of their organization using the guides. of ITIL 4.
Furthermore, it will enable the candidate to understand the ITIL 4 service management framework and how it has evolved to embrace modern technologies and ways of working.
The ITIL 4 Foundation course aims to provide candidates with an introduction to modern IT-enabled service management, to understand its common language and key concepts, and to show them how to improve their work and that of their organization using the guides. of ITIL 4.
Furthermore, it will enable the candidate to understand the ITIL 4 service management framework and how it has evolved to embrace modern technologies and ways of working.
Pré Requisitos
Prerequisites
This course is introductory in nature, anyone interested in service delivery can approach it with the guidance of their instructor.
It is recommended to assume a general perspective on all the activities carried out by a service provider and openness to change in order to identify the benefits of ITIL proposals when changing the organizational culture of companies in the industry.
This course is introductory in nature, anyone interested in service delivery can approach it with the guidance of their instructor.
It is recommended to assume a general perspective on all the activities carried out by a service provider and openness to change in order to identify the benefits of ITIL proposals when changing the organizational culture of companies in the industry.
Conteúdo Programatico
Percentage of Theory and Practice
Being Fundamentals, the course is made up of 70% theory, which is necessary to be able to advance to subsequent certifications. 30% practice, where the participant will be able to begin to form a base of how these concepts are related to the current world.
About the Axle Car Hire and ITIL story
• Chapter 1: Introduction
• Chapter 2: Key Concepts of Service Management
• Chapter 3: The Four Dimensions of Service Management
• Chapter 4: The ITIL Service Value System
• Chapter 5: ITIL Management Practices
Being Fundamentals, the course is made up of 70% theory, which is necessary to be able to advance to subsequent certifications. 30% practice, where the participant will be able to begin to form a base of how these concepts are related to the current world.
About the Axle Car Hire and ITIL story
• Chapter 1: Introduction
• Chapter 2: Key Concepts of Service Management
• Chapter 3: The Four Dimensions of Service Management
• Chapter 4: The ITIL Service Value System
• Chapter 5: ITIL Management Practices